Systems Engineer

About Rivercity Tech

Rivercity Tech is an established Saskatchewan managed IT company. We're the crew that small and medium businesses across the province call when they'd rather not think about their tech at all. We handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix. Good people, good work, and a team that actually likes showing up.

The role

You're the top of our service desk and the person the team brings the problems they can't crack. You're a self-starter who takes an issue from the first ticket to the finish line without being chased. You'll own the toughest escalations, run client projects end to end, and partner with our CTO on the complex, highimpact work. You're the senior the whole desk leans on.

What you'll do

• Own the toughest escalations across Microsoft 365, Windows Server, networking, virtualization,
• and security
• Be the final escalation tier on the service desk — our Support Analysts and Systems Analysts bring
  you their hardest issues
• Execute and own client projects to completion (migrations, deployments, security hardening, M365
  work)
• Self-start: see what needs doing and carry it across the line
• Document standards and fixes so the whole team gets better
• Mentor and support our Support Analysts and Systems Analysts
• Partner with the CTO on project delivery and technical direction

What you bring

• 4+ years in senior IT support or systems administration, ideally at an MSP
• Strong, hands-on skills across Microsoft 365, Windows Server, networking (firewalls, VLANs, VPN),
  and virtualization (Hyper-V/VMware)
• A true self-starter mindset — you own issues end to end and don't let them drop
• Comfort running and owning projects to completion
• Clear, friendly communication with clients and teammates
• A valid driver's licence and a reliable personal vehicle

Nice to have

• Advanced Microsoft certifications (Azure/M365), CompTIA Security+, Network+ or equivalent
• Advanced security tooling experience (EDR/MDR, SIEM), backup/DR
• Advanced PowerShell scripting and PSA/RMM platform experience

Why join us

• A senior, high-trust seat where your work genuinely matters
• Work alongside a strong CTO and a tight-knit local team
• A stable, growing Saskatoon MSP with a great client base
• Benefits, and a genuinely senior seat with real ownership and room to grow

How to apply

Send your resume and a short note on why this role interests you through our careers page. We review applications on a rolling basis and are always glad to meet good people.