About Us
Rivercity Technology Services is a people-first MSP that believes in making technology approachable and secure for our clients. We're looking for a Level 3 Systems Administrator who shares our belief that no technical challenge is "beneath" them and that client success comes first.
Position Overview
We need a technically strong Systems Administrator who understands that being "senior" means being the person others can count on - whether that's jumping on an urgent client call or mentoring a junior tech through a challenging issue. This role is 70% direct technical support and 30% internal projects, with opportunities to move towards a 50/50 split as you grow with us.
This Role is NOT For You If:
- You believe certain support tasks are "beneath" your skill level
- You can't context-switch between project work and urgent support needs
- You prefer to work in isolation rather than collaborating with a team
- You're uncomfortable with direct client communication
This Role IS For You If:
- You take pride in solving complex technical issues while maintaining clear communication
- You understand that being senior means being the person others can rely on
- You're excited about building and improving systems, not just maintaining them
- You believe that every client interaction is an opportunity to provide exceptional service
Required Technical Skills
- Advanced Microsoft 365 administration, including:
- Intune deployment and management
- Exchange Online administration
- Entra ID (Azure AD) implementation and troubleshooting
- Strong Windows Server expertise (Active Directory, DNS, DHCP, Group Policy)
- Proven networking skills (VLANs, VPNs, routing, troubleshooting)
- Experience with backup solutions and disaster recovery
- Security-first mindset with practical implementation experience
Required Experience & Qualities
- 5+ years of IT experience
- Proven track record of resolving complex technical issues
- Excellent communication skills - able to explain technical concepts clearly
- Strong prioritization skills and ability to context-switch effectively
- Commitment to documentation and knowledge sharing
- MSP experience is a significant asset
Preferred Certifications
- Microsoft role-based certifications (especially in Intune or Entra ID)
- CompTIA Network+
- Other relevant Microsoft administration certifications
Day in the Life
- Morning: Handle escalated support tickets, assist L1/L2 techs with complex issues
- Afternoon: Work on internal infrastructure projects while remaining available for urgent support needs
- Throughout the day: Prioritize immediate client needs while advancing longer-term projects
What We Offer:
- Competitive salary ($65K-80K based on experience)
- 6-weeks of vacation!
- Flexible remote work (must have reliable high-speed internet)
- Health, dental, and vision coverage (50% employer paid)
- RRSP matching up to 5%
- Health Spending Account ($500/year)
- Wellness Spending Account ($250/year)
- Professional development and certification support
- Parking Pass
Application Process
To apply, please fill out the form below:
