Systems Analyst

About Rivercity Tech

Rivercity Tech is an established Saskatchewan managed IT company. We're the crew that small and medium businesses across the province call when they'd rather not think about their tech at all. We handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix. Good people, good work, and a team that actually likes showing up.

The role

You take the tickets the front line can't crack. You've got real systems and applications knowledge, you work escalations end to end, and you're starting to mentor the newer analysts. You're the dependable middle of the service desk, and a key step on the path to Systems Engineer.

What you'll do

• Own escalated tickets across Windows, Microsoft 365, networking, and servers
• Administer Active Directory / Entra ID, Exchange Online, SharePoint, and core line-of-business
  applications
• Configure and troubleshoot networking — DNS, DHCP, VPN, switches, firewalls, and Wi-Fi
• Support backup, endpoint security, and patch management, and flag risks proactively
• Coach and support our Support Analysts on their escalations
• Contribute to documentation and our knowledge base so fixes scale
• Escalate to a Systems Engineer when an issue needs senior or project-level expertise

What you bring

• 2–4 years in an MSP or internal IT support role
• Strong Microsoft 365 administration and Windows Server fundamentals
• Working networking knowledge and confidence with remote-management tools
• An ownership mindset — you drive issues to resolution and keep clients updated
• A valid driver's licence and a reliable personal vehicle

Nice to have

• Microsoft certifications (MS-900, AZ-900, MD-102) or CompTIA Network+/Security+
• Experience in a multi-client MSP environment

Why join us

• A real career ladder — Support Analyst to Systems Analyst to Systems Engineer, with support to
• earn your certs
• A tight-knit local team where you're a name, not a number
• Modern tools, benefits, and work that matters for Saskatchewan businesses
• Room to grow into senior and project-level work

How to apply

Send your resume and a short note on why this role interests you through our careers page. We review applications on a rolling basis and are always glad to meet good people.