Support Analyst

About Rivercity Tech

Rivercity Tech is an established Saskatchewan managed IT company. We're the crew that small and medium businesses across the province call when they'd rather not think about their tech at all. We handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix. We take the work seriously and ourselves a little less so. This is where great IT careers start, and where we love to grow people.

The role

You're the first voice and first reply a client gets when something breaks. You own the front line: answer fast, fix the straightforward stuff, and route the rest cleanly so nothing falls through the cracks. It's fast-paced, people-focused work, and it's the best seat in the house to learn the trade and grow with us.

What you'll do

• Take first-response tickets by phone, email, and portal — triage, prioritize, and set clear
  expectations on next steps
• Resolve common issues: password resets, account lockouts, printer and peripheral problems, and
  basic Microsoft 365 and Windows support
• Set up and image workstations, prep new-user accounts, and handle basic onboarding and
  offboarding
• Document every ticket cleanly in our system — clear notes, accurate time entries, proper
  categorization
• Escalate to a Systems Analyst or Engineer with full context when an issue is beyond first-line scope
• Keep clients informed — a fast, friendly update always beats silence

What you bring

• A technical college diploma (or equivalent hands-on experience) and a genuine interest in IT
• support
• Solid Windows and Microsoft 365 fundamentals, and comfort troubleshooting common hardware
  and software
• Clear, patient communication — you can explain a fix to a non-technical person without making
  them feel small
• Organized and reliable — you follow the process, and you don't drop tickets
• A valid driver's licence and a reliable personal vehicle (required)

Nice to have

• CompTIA A+ or Microsoft fundamentals certifications
• Prior help desk, IT support, or co-op / internship experience (bonus if it's at an MSP)

Why join us

• A real career ladder — Support Analyst to Systems Analyst to Systems Engineer, with support to earn your certs
• A tight-knit local team where you're a name, not a number
• Modern tools, benefits, and support to earn your certifications
• Work that matters, for businesses right here in Saskatoon

How to apply

Send your resume and a short note on why this role interests you through our careers page. We review
applications on a rolling basis and are always glad to meet good people.