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The Monthly Download—September 2023

Planning digital transformation? Don’t forget your people!

Have you heard of the term “digital transformation”? It’s where you introduce new technology across every part of your business, to help you sell more, deliver better customer service and be more efficient/profitable.

That word ‘transformation’ sounds impressive, doesn’t it? It’s like your business is a caterpillar, ready to emerge from its cocoon as a dazzling, tech-savvy butterfly.

But hold on a minute, let’s not forget about the most important part of this metamorphosis – your people.

Yes, you read that right. It’s not technology that should be at the heart of any digital transformation… it’s people.

Businesses often make the mistake of getting caught up in the whirlwind of “cool new tech” and forget about the human element. How many times have you heard of a company rolling out a major new software system, only for their employees to struggle with the change?

The truth is, the success of any digital transformation hinges on your team’s buy-in. You can have the most cutting-edge technology in the world, but if your people hate using it, it’s going to fail.

So how do we put people first in digital transformation? It starts with communication. Your team needs to understand why change is happening and how it will benefit them. This isn’t just a one-time announcement, but an ongoing two way conversation.

Next, you need champions. These are individuals at all levels of the business who are enthusiastic about the change and can help others get on board. Enthusiasm is contagious!

And finally, you need to break down silos. The digital world thrives on collaboration, and your business should too. If departments are working in isolation, you’re not harnessing the full potential of your team or your technology.

Let’s not forget about the role of AI in all this. Generative AI systems, such as ChatGPT, have been making waves in the media, highlighting the importance of the human element in the digital transformation debate. After all, technology should serve people, not the other way around.

The pace of technological advancement is dizzying, no doubt about that. But amidst all the change, one thing remains constant - the importance of putting people, processes and culture at the center of your digital transformation.

If we can help you with any kind of technology project, get in touch.

What's happening at RCT this month?

The teach team has quite a few projects on the go, from email migrations to new clients calling for network upgrades!

Business gadget of the month

The laptop cooling pad: When you’re working so hard your fingers are smoking, it’s a good idea to make sure your laptop isn’t at risk of smoking too. Not only is it bad for your battery, but it can slow performance too. And that could damage the long term health of your device.

Enter the laptop cooling pad. These clever little gadgets cool your laptop down with fans and of course, they’re as portable as your laptop is. This Liangstar one is our favorite, because its got quiet fans and an adjustable stand!

Technology Update

Introducing ‘People view’ in OneDrive

Microsoft is at it again with more innovative features. This time it’s releasing ‘People view’ in OneDrive Web. It’s designed to make it easier to access shared files, and is integrated directly into OneDrive. This is perfect if you regularly receive files from different people and need an easier way to locate them.

The best part?

Using People view is a breeze - just select a file or folder like you would with any other item in OneDrive. It’s designed to keep you organized by grouping shared files. We believe it’s both user-friendly and intuitive.

Tech facts

  • 30% of techies lie about their jobs to friends and family to avoid giving technical support for free… we would never do this!
  • More than 570 new websites are created every minute
  • A single Google query uses 1,000 computers in 0.2 seconds to retrieve an answer

Inspirational quote of the month

“It’s fine to celebrate success but it is more
important to heed the lessons of failure.”

Bill Gates, Co-founder of Microsoft

A New Month, A New Tech Quiz

1) What does the GPT stand for in ChatGPT?

2) What name was Windows known by in its earliest days of development?

3) What computer is the best-selling single model personal computer of all time?

4) What was the Mac’s first web browser called?

5) ‘Confinity’ was the former name of which well-known company?

The answers are below.

  1. Generative Pre-trained Transformer
  2. Interface Manager, back in 1981
  3. Commodore 64, selling 30 million unites between 1982 and 1993
  4. Samba, in the early 90s
  5. PayPal

New to Microsoft 365

Outlook for Windows to replace Mail and Calendar apps

Microsoft is shaking things up again, this time with Outlook. By this time next year, the Mail and Calendar apps will have been replaced with a brand new Outlook for Windows.

If you’re subscribed to Microsoft 365 you’re all set. But even without a subscription, you can use it with your personal email accounts like Gmail. It’s already got some cool features, but heads up, offline support isn’t available yet.

For any help or advice, get in touch. It’s what we do.

Rivercity Tech
Article Written by Rivercity Tech

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