Managed IT

An all-inclusive support package that gives you true piece of mind. Our comprehensive packages include onsite and remote support, real-time proactive systems monitoring, IT asset management and service level agreements to suit your business needs.

Let RCT manage everything IT with a comprehensive support package that works for your unique business. We will tailor a support package that works for you and the way you need to work.

Inclusive of onsite and remote support, third party vendor management, full IT asset management as well as 24/7 systems monitoring, we truly are your IT department.

—-Managed Services Benefits

Managed Services Benefits

Direct Contact

Phone calls go directly to a support specialist. No queues or department hopping.

01

Unlimited Support

Fixed monthly costs allow for unlimited remote/onsite support from our technicians.

02

Guaranteed Service Levels

Our clients are offered custom Service Level Agreements to suit their needs.

03

Service Hours 24/7

We service all types of industries, meaning we are available 24/7 for emergency support.

04

Transparency

We’ll give you access to your own client portal where you can monitor outstanding tickets.

05

Cost-Effective

Our IT support can be provided on a fixed-price contract basis, allowing you to effectively manage budgets.

06

Expertise & Service Speed

Our staff have years of experience, training, and combined skills meaning that your business is in safe, expert hands. Direct contact means that your issues will be resolved efficiently.

07

Standards & Alignment

Proactive management, preventative maintenance, antivirus, remote monitoring, ongoing documentation, problem analysis, and system audits are part of the managed service contracts.

08

Strategy & Budget

We can help you strategize and budget for your IT year after year and provide recommendations to help streamline your business if applicable.

09

Your IT Department & More

Experience the use of our proactive, relationship-driven approach to IT and other business services.

Jeff Shirley

Founder & CEO
Jeff brings over 27 years of experience to the table, along with numerous awards, certifications, and real-world implementations.  His database solutions are currently running in industries including government, mining, agriculture, finance, education, science, research, non-profits, and healthcare businesses around North America and serve thousands of users day to day.  Jeff is a five-time MVP Award recipient for Microsoft Access, acknowledging contributions to community projects, evangelism, and educational outreach on Microsoft technologies.  Today there are less than 50 Access MVP’s worldwide. While Jeff focuses day to day on business management, IoT development, IT integrations and design, database architecture or other typical complex tasks, he also is a co-owner of Blue Heron Gardens, a commercial apiary running over 200 beehives.  Fresh honey is a small perk for many of our clients!

Mitch Redekopp

Partner
Mitch works with our clients day to day ensuring web development and IT projects are done to exceed customer expectations.  His background includes formal training in IT, Microsoft and CompTIA certifications, real-world business experience, and a true dedication to ensuring clients receive timely and professional support on their projects with Rivercity Technology Services.  Given the most difficult requests for IT solutions, Mitchell can assist our clients in finding a path to the best options which deliver results for our clients.  Mitchell is an avid soccer player and Manchester City fan, be sure to talk soccer with him when you can.