An all-inclusive support package that gives you true piece of mind. Our comprehensive packages include onsite and remote support, real-time proactive systems monitoring, IT asset management and service level agreements to suit your business needs.
Let RCT manage everything IT with a comprehensive support package that works for your unique business. We will tailor a support package that works for you and the way you need to work.
Inclusive of onsite and remote support, third party vendor management, full IT asset management as well as 24/7 systems monitoring, we truly are your IT department.
—-Managed Services Benefits
Managed Services Benefits
Direct Contact
Phone calls go directly to a support specialist. No queues or department hopping.
01
Unlimited Support
Fixed monthly costs allow for unlimited remote/onsite support from our technicians.
02
Guaranteed Service Levels
Our clients are offered custom Service Level Agreements to suit their needs.
03
Service Hours 24/7
We service all types of industries, meaning we are available 24/7 for emergency support.
04
Transparency
We’ll give you access to your own client portal where you can monitor outstanding tickets.
05
Cost-Effective
Our IT support can be provided on a fixed-price contract basis, allowing you to effectively manage budgets.
06
Expertise & Service Speed
Our staff have years of experience, training, and combined skills meaning that your business is in safe, expert hands. Direct contact means that your issues will be resolved efficiently.
07
Standards & Alignment
Proactive management, preventative maintenance, antivirus, remote monitoring, ongoing documentation, problem analysis, and system audits are part of the managed service contracts.
08
Strategy & Budget
We can help you strategize and budget for your IT year after year and provide recommendations to help streamline your business if applicable.
09
Your IT Department & More
Experience the use of our proactive, relationship-driven approach to IT and other business services.
